Complaints Handling

Audacity Capital is committed to treating every trader and partner with fairness, respect, and transparency. While we aim to deliver an exceptional service, we recognise that concerns may arise.

How to Submit a Complaint

• Please send your complaint in writing to: info@audacitycapital.co.uk
• Include your full name, account ID, and a clear description of the issue.

Our Process

1. 1. Acknowledgement – We will confirm receipt of your complaint within 2 business days.
2. 2. Investigation – A dedicated compliance officer will review your case impartially.
3. 3. Response We will provide a final written response within 15 business days . If more time is needed due to complexity, we will inform you and aim to respond no later than 35 business days.

Our Commitment

• Every complaint will be treated seriously, confidentially, and without bias.
• We will use your feedback to strengthen our systems and improve our services.

By trading responsibly, our community of traders is able to achieve sustainable results and build lasting careers in the markets.

Fair Treatment Statement

Audacity Capital has been built on a culture of trust, transparency, and fairness. Our traders come from over 140 countries, and we are committed to ensuring that every individual is treated with respect, regardless of background, experience, or trading style.

We pledge to:

• Apply our rules consistently and without discrimination.
• Ensure that all traders have equal access to opportunities.
• Provide clear, accurate, and timely information about our programmes.
• Listen to trader feedback and incorporate it into our continuous improvement.

Fair treatment is not just a principle — it is the foundation of the partnerships we build with our traders worldwide.